Refund and Cancellation Policy
Our invoices are issued in the expectation that, at the date of issue, the invoice becomes payable immediately. In the case of recurring invoices such as annual web hosting or domain name registration we will automatically renew these unless you notify us in writing one month before they fall due. We do not issue refunds. If you fail to pay your invoice within 30 days we reserve the right to discontinue your services.
If you hold a monthly or an annual subscription to one of our Tenders Connection websites, and wish to cancel your membership, you may call Customer Support at 01584 876222 and speak to a representative or email us at firstname.lastname@example.org or write to us at PerfectArc Ltd, 14/15 Burway Trading Estate, Bromfield Road, Ludlow, Shropshire SY8 1EN. Our membership fees are charged in advance and no refunds will be given upon cancellation. The cancellation of a subscription will not go into effect until the beginning of your next billing cycle and no partial refunds for that cycle will be given. If we do not receive a membership payment on the billing cycle due date, your membership will be suspended. You can reactivate your membership at any time without penalty and on payment of the necessary subscription. We may cancel your registration if we reasonably believe that you have violated or acted inconsistently with the letter or spirit of this User Agreement, or violated our rights or those of another party. We reserve the right to terminate any user for any reason, at our sole discretion. We will notify you if we cancel your registration, unless in our judgment giving notice would cause a risk of further violation or damages. If we terminate this User Agreement based upon your breach of any portion of the User Agreement, we reserve the right to refuse to provide registration and/or membership to you in the future.
Any digital items you purchase from us will be downloadable as soon as payment has been received in full. You will also be able to login to our websites and view a list of downloadable material. Currently we do not offer physical items for sale. If this changes in the future we will inform you and update our policies accordingly.
We may collect the following information:
• name and job title
• professional and skills profile as supplied to us by you, and as necessary for the operation of your Tenders Connection subscription
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to PerfectArc Ltd, 14/15 Burway Trading Estate, Bromfield Road, Ludlow, Shropshire, SY8 1EN. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.